Refunds and Returns Policy

[Last Updated: June 27th, 2026]

Thank you for shopping with Mavenmob. We want you to love what you purchase, and we aim to be transparent about how refunds, returns, and exchanges work across our different product types.

Because we sell a mix of original artwork, digital assets, and third-party-fulfilled products, the policies differ depending on the item.

1. ORIGINAL ARTWORK (PAINTINGS & SCULPTURES)

1.1 All Sales Are Final

Original artwork is one-of-a-kind. For this reason, all sales of paintings and sculptures are final.

1.2 Damaged Items

If your artwork arrives damaged:

  • Contact us within 7 days of delivery
  • Include photos of the damage and packaging
  • We will work with you to resolve the issue, which may include repair, partial refund, or full refund depending on the situation

We cannot accept returns for damage reported after 7 days.

2. NFTs (DIGITAL ARTWORK VIA OPENRARE)

2.1 No Refunds or Cancellations

Due to the nature of blockchain transactions:

  • NFT purchases are non-refundable
  • NFT purchases are non-returnable
  • NFT purchases are non-cancellable

All NFT transactions are final once completed on the blockchain.

2.2 Wallet & Gas Fees

We do not refund:

  • Gas fees
  • Failed transaction fees
  • Wallet errors
  • Losses due to user mistakes

3. PRINTFUL MERCH (SHIRTS, T-SHIRTS, STICKERS, ETC.)

Printful fulfills and ships all apparel and merchandise orders.

3.1 Printful Return Policy Applies

Printful generally accepts returns only for:

  • Misprints
  • Defective items
  • Items damaged during production or shipping

3.2 How to Request a Replacement

If your Printful item is defective:

  • Contact us within 7 days of delivery
  • Include photos of the issue
  • We will submit a claim to Printful on your behalf

Printful does not accept returns for:

  • Wrong size ordered
  • Buyer’s remorse
  • Color variations due to screen differences

4. BOOKS (FULFILLED BY AMAZON)

All book orders are processed and shipped by Amazon.

4.1 Amazon’s Return Policy Applies

Returns, refunds, and replacements for books follow Amazon’s policies, which may vary by region.

If you need help initiating a return, contact us and we can guide you.

5. ORDER CANCELLATIONS

5.1 Before Fulfillment

You may request a cancellation before your order is processed or shipped. Once fulfillment begins (Printful, Amazon, or our studio), cancellations may not be possible.

5.2 After Fulfillment

Once an order has shipped, it cannot be cancelled.

6. WRONG ADDRESS OR FAILED DELIVERY

If you provide an incorrect or incomplete address:

  • We are not responsible for lost packages
  • Re-shipping costs (if possible) are the customer’s responsibility

If a package is returned to us due to delivery failure, we will contact you to arrange re-shipment at your expense.

7. SHIPPING DAMAGE

For any item that arrives damaged:

  • Contact us within 7 days
  • Provide photos of the damage and packaging
  • We will work with the appropriate fulfillment partner to resolve the issue

8. REFUND PROCESSING

If a refund is approved:

  • Refunds are issued to the original payment method
  • Processing time varies depending on your bank or card issuer
  • Square may take 5–10 business days to process the refund

We cannot issue refunds to alternate payment methods.

9. CONTACT INFORMATION

Mavenmob
Email: info@mavenmob.com
Website: mavenmob.com

Include your order number and photos (if applicable) so we can assist you quickly.